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Enrollment Policy

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New Horizons is committed to making your employees’ computer training experience pleasant and rewarding. Please read and comply with the following information. Contact your Account Executive if you have any questions.

  1. Class Cancellation Policies:
    Club Membership: For all cancellations and reschedule requests, students must notify New Horizons at least 5 or more business days prior to the date of the scheduled class (letter fax or E-mail will be accepted). Club Members who are unable to cancel their scheduled class as outlined above will be assessed a $50.00 cancellation fee per class cancelled. The cancellation fee of $50.00 must be paid before taking any other classes. Students who no-show for a scheduled class will also be assessed the cancellation fee of $50.00 and will be required to pay before taking any other classes. If you are certain that you will not be able to attend a scheduled class, we ask that you reschedule as soon as possible to avoid any cancellation fees and so that we may accommodate other students that may be on standby. Cancellations may be processed by contacting New Horizons by phone or via email to your Account Executive. Club Memberships start the date of invoice. Club Memberships are non-refundable.
    Technical Course Enrollments, Business Skills Classes and Professional Development Training: For all cancellations and reschedule requests, students must notify New Horizons 10 or more business days prior to their scheduled class. Students that cancel and/or re-schedule within 10 days of their class will be responsible for the full amount of invoice. All associated courseware will be shipped upon payment and students will be allowed to re-schedule and repeat courses in accordance with New Horizons’ six month free retake policy. Cancellations may be processed by contacting New Horizons by phone or via email to your Account Executive. Technical Training packages are sold at a package price, and if all courses within the package are not completed then the courses attended will be factored at full retail value for any refund calculation.
    Private Events: If you cannot run an event for which you hold a reservation, please notify New Horizons at least 10 business days prior to the date of the class. You may be assessed a 50% charge for events cancelled less than 10 business days prior to the event or 100% charge if less than 5 business days. If you cannot attend, please cancel as soon as possible.
    Application Classes: For all cancellations and reschedule requests, students must notify New Horizons 5 or more business days prior to their scheduled Application class. Students that cancel classes within 5 business days will be responsible for the full amount of invoice or will be charged the appropriate number of coupons with those coupons being decremented from the company’s coupon pool and will be allowed to repeat courses in accordance with New Horizons’ six month free retake policy. Cancellations may be processed by contacting New Horizons by phone or via email to your Account Executive.
  2. Students should arrive at New Horizons 30 minutes prior to the class to ensure proper check-in and seating. If they are more than 15 minutes late for class, their seat may be given away. If they anticipate being late, they should call New Horizons and notify the receptionist at ext 0, and their seat will be held up to 30 minutes from the start of the class. If they are more than 30 minutes late, they will not be admitted into class.
  3. Classes are offered on a first-come, first-serve basis. Seating is limited. We urge your employees to register for classes as soon as possible. Classes may be scheduled through your Account Executive.
  4. If a class is full, you may elect to be placed on “stand-by” status. You will be notified only if cancellations occur and space becomes available.
  5. Approximately seven days prior to your employee’s class date they may be contacted to confirm their attendance. We would appreciate a response within 48 hours in the event your employee needs to cancel their attendance.
  6. You may repeat classes of the same version, at no additional cost, as many times as required within six-month time period, on a space available basis. Students who are retaking classes may purchase new courseware if they desire.
  7. New Horizons reserves the right to cancel classes due to low enrollment or circumstances beyond our control. The client will be notified of a class cancellation at the earliest possible time prior to scheduled class.
  8. You may take any classes in your respective Club(s). To ensure proper learning, please take them in order, i.e. for an intermediate level 2 course, you must have completed the beginning level 1 course or equivalent (see our web site for course content outlines). The classes in your respective Club(s) are listed in the schedule. Classes outside your Club(s) may not be taken without paying for them separately or joining another club.
  9. Vouchers purchased under this agreement are valid for one (1) year following the issue date. Vouchers are non-transferable and cannot be exchanged in the event the expiration date has lapsed. Vouchers may be extended beyond the expiration date for an additional fee.
  10. Technical Vouchers are good for one day of Comptia or Microsoft regularly scheduled technical training listed on the New Horizons CLC class schedule. Two or more vouchers must be used for multiple day classes and submitted on the first day of class. Certain Premium Courses, such as Cisco, Security, ITIL®, Citrix or VWware offerings may require additional vouchers to cover additional associated expense in delivering these classes. Contact you Account Executive for more information.
  11. Application Vouchers are good for one day of regularly scheduled applications training held at New Horizons. An additional voucher is used for two-day application classes and submitted on the first day of class. Your employee may not use application vouchers for technical classes.
  12. For Private Events there may be additional charges if using a New Horizons facility for cleanup charges for rooms left in disorder or dirty manner. This may be up to 25% of the cost of the rental. This does not include damages to equipment or structure.
  13. Student access keys for Online Anytime (OLA) are non-refundable once issued.